I think of the chief surgeon who threat nurses and resident with respect because, during his own surgical residency, he vowed not to become a demeaning and self-absorbed creep like the surgeons who trained him. He emphasized that respect was important for reducing medical mistakes because nurses and residents need to feel safe-even obligated- to point out errors made by him and other senior physicians without fear of retribution. As another physician explained, just because your aren't an asshole doesn't mean that a nurse will feel comfortable pointing out that you screwed up. The best bosses don't see the no asshole rule as an isolated path to excellence. They see it as part of a bigger tool kit.
Tidak ada komentar:
Posting Komentar